Pegasystems Extends Cloud Partnerships with AWS and Microsoft

Pegasystems has announced an update of its relationship with two of the world's leading providers of public cloud - AWS and Microsoft (Azure).

The AWS announcement provides customers with additional options for implementing Pegas software in AWS.

The expansion of the alliance allows integration between Pega Customer Service - customer service management solution based on Artificial Intelligence and Pega Amazon Connect - a new cloud-based contact center management service for companies.

A company statement, "Pega customers can now integrate the Amazon agent's experience directly connect Pega customer service to provide customer service representatives in the context of early interaction and ability to easily manage telephone interactions Directly from your application paste. "

Pega says that its customers can choose to run on Pega Cloud - the cloud platform fully managed by Pega, powered by the AWS and optimized for Pega software or the deployment of technology sticks directly into its own AWS cloud, maintaining Complete control of its environment and with the support of Pega without blocking - in supplier.

Paste Paste clients running the platform or after the Paste applications on AWS clients now have 24/7 access to the global support team.

On the front of Microsoft, the company announced an agreement that allows companies to easily manage and deploy Pega solutions in Microsoft Azure.

A company spokesman said the agreement offers Pega customers a choice, flexibility and additional support to set up their cloud environment to better meet their needs.

It builds on recently announced partnerships with Pivotal Services and Amazon Web (AWS) that further extend the initiative to choose the Pega cloud and remove the blocking of common vendors with other software vendors.

"Pega's flexible approach offers customers many supported cloud options, including Pega Cloud - the fully managed cloud platform optimized for Pega software." With this agreement, customers can run Pega software on Microsoft Azure As a fully compliant cloud platform.This provides Pega customers better integration with Azure and full access to global 24/7 customer support.